Refunds & Returns Policy
At The Art of the Icon, we want you to be satisfied with your purchase. Eligible items may be returned within 30 days of the purchase date for a refund or exchange, subject to the conditions below.
Eligible Returns
To qualify for a return, merchandise must:
- Be returned within 30 days of purchase.
- Be unused, unaltered, and in new, resalable condition.
- Include original packaging, accessories, and accompanying materials.
- Not be scratched, scuffed, marked, worn, or otherwise damaged.
The Art of the Icon reserves the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
- Custom-made items
- Personalized items
- Made-to-order items
- Items altered at the customer’s request
- Used or damaged merchandise
How to Request a Return
All returns require authorization before being shipped back.
Please contact Customer Service with your order number and reason for the return:
Email: info@theartoftheicon.com
Phone: 1-877-335-0478
Hours: Monday–Friday, 8 AM–8 PM MT
If approved, you will receive a Return Authorization Number and return instructions. Unauthorized returns may not be accepted.
Please package returned merchandise securely and, whenever possible, use the original packaging. Customers are responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a tracked and insured shipping service. The Art of the Icon is not responsible for merchandise lost or damaged during return shipping.
Refunds
Once we receive and inspect the returned merchandise, approved refunds will be issued to the original payment method.
Refunds include the purchase price of the returned item and applicable taxes. Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.
Your financial institution may require additional time to post the refund to your account.
Exchanges
Eligible items may be exchanged within the 30-day return period, subject to availability.
If the replacement item costs more, the customer is responsible for the difference. If it costs less, the difference may be refunded. Additional shipping charges may apply.
Custom, personalized, and made-to-order items cannot be exchanged unless they arrive damaged or defective.
Damaged, Defective, Incorrect, or Missing Items
Please contact us before returning any damaged or defective merchandise.
Provide your order number, a description of the issue, and photographs of the item and packaging where applicable.
Please keep the original shipping container and packing materials, as they may be required for a shipping or insurance claim.
If you receive an incorrect or missing item, contact Customer Service as soon as possible so we can review and resolve the issue.
International Orders
International customers are responsible for applicable duties, taxes, tariffs, customs fees, brokerage fees, and other charges imposed by the destination country.
International return shipping is the customer’s responsibility unless the return is due to an error on our part or the merchandise arrived damaged or defective.
Additional shipping charges, duties, taxes, and customs fees may apply to international exchanges.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipped.
Custom, personalized, and made-to-order items may not be cancelled once production has begun.
Return Address
The Art of the Icon
Attn: Returns
513 56th Street S
Great Falls, MT 59405
USA
Please contact Customer Service before sending a return to confirm the correct return address.
Contact Us
The Art of the Icon
Email: info@theartoftheicon.com
Phone: 1-877-335-0478
Monday–Friday, 8 AM–8 PM MT
Last Updated: August 15, 2026
